What you can ask

You can explore information, prepare work, and take confirmed actions in Solibo Home through a conversation. Start with your question or desired outcome; the assistant will find the relevant company and records, or ask you to clarify.

The examples below show common uses for board members, board chairs, owners, residents and property managers. Availability depends on your Solibo Home permissions and which actions are enabled for your connection. For a task from start to finish, see Example conversations.

Company and board overviews

Use an overview to get oriented before opening individual records. A board briefing brings together outstanding issues, conversations, tasks, upcoming meetings, and available financial information.

• “What should the board follow up in Solsiden Borettslag this week?”
• “Hva må styret følge opp denne uken?”
• “Who sits on the board, and what are their roles?”
• “Create an Excel sheet for these companies with each chair’s name, email and mobile number.”
• “Give me an overview of Granly Vel, with links to the items that need attention.”

Expect a summary of priorities with enough context to choose what to look at next. Follow up with “Tell me more about the first issue” or “Show the upcoming meeting.” An overview may use a selection of recent records; the assistant should make clear when it has not reviewed everything. Counts of open issues, conversations and sections are exact totals, not samples. Where only a minimum is known, such as the number of pending tasks, the assistant says “at least”.

Personal email addresses and mobile numbers are omitted by default. When you explicitly request either field, supported tools can return only the requested fields that Solibo Home permits you to access. The request itself is sufficient; you do not need to approve it a second time. Existing business contact-address exceptions continue to apply.

For a contact export, the assistant should resolve the selected companies, follow every page, and match each chair to their role in that company. It should report inaccessible companies and incomplete results, distinguish missing requested contacts from fields that were not requested, and never invent values.

Conversations, issues, and tasks

Find resident inquiries, check who is responsible for follow-up, and turn a selected item into concrete work. Open conversations are new or in progress; whether a conversation is read is tracked separately from its status.

• “Show open conversations about parking from the last week.”
• “Which tasks are overdue in this company? Group them by responsible person.”
• “Show the open issue about water damage and its latest comments.”
• “Create a task to follow up the water damage before Friday.”
• “Prepare a reply to this resident saying that the board will discuss it at the next meeting.”

Searches return matching records with their status and available details such as responsibility, deadlines, and recent activity. You can open a result, review related information, or ask for a proposed reply. Creating a task, updating an issue, or sending a reply requires a preview and your confirmation.

Your own conversation queue lists both read and unread conversations unless you ask for unread (or already read) ones only. Follow its next-page cursor to continue; already-read pages contain at most three company groups. If the already-read part of a combined page takes too long, the result explicitly reports partial coverage and you can request already-read conversations separately. A timed-out request for already-read conversations returns an error; retry the same page with a smaller count. Company-group totals do not count individual conversations. You can mark several selected conversations read or unread, flag or unflag them, close or reopen them, move them to the trash or restore them, delete them, or move them into a folder, with one confirmation per change.

A new conversation, a reply, or the opening message of a conversation that is still a draft can carry attachments and embedded documents: files you provide or documents already stored in Solibo Home. The preview names them before anything is sent, and a draft’s existing attachments can be removed the same way. When you read a conversation, each message lists its attached and embedded documents.

An internal note is visible only to employees and board members. It can carry documents already stored in Solibo Home: each one is added to the conversation as an internal file that residents do not see, while the original document stays where it is. Files on internal notes cannot be attached to a resident-visible message, and the preview says so before anything is sent. Files you upload straight into a conversation are visible to everyone in it.

Conversation previews may show only part of the message text or history. Ask to read the selected conversation in more detail when needed; the assistant should explain any remaining limits.

Board meetings

Prepare for a meeting using the agenda, linked issues, relevant documents, and recent activity already in Solibo Home.

• “What board meetings are coming up in October?”
• “Prepare me for the next board meeting in Solsiden Borettslag.”
• “Summarize the issues on the agenda and highlight outstanding follow-up.”
• “Check the signing status of the last meeting.”

Expect the meeting’s time and status, agenda context, and links or suggestions for what to review. Ask to open an agenda issue or read a selected document for more detail. Where your role allows it, you can also prepare meeting changes, summons, or signature reminders for confirmation. A new agenda item is one confirmed step: the issue is created and placed on the meeting’s agenda together.

See the meeting preparation walkthrough.

Finances and invoice review

Review the company’s financial information, find invoices awaiting approval, or explore costs for a particular period, project, or supplier.

• “Which supplier invoices need my approval?”
• “Compare our costs from January through June with the available budget.”
• “Show spending for the roof maintenance project.”
• “What costs are recorded for our cleaning supplier this year?”
• “Show this invoice’s details, then prepare it for approval.”

Financial answers should identify the reporting period and the age and coverage of the available data. Missing budgets or unavailable figures should be explained. If invoicing is not activated for a company, the assistant says so rather than reporting an error. Produced customer invoice history includes recorded send channels and timestamped send events where available: eFaktura, AvtaleGiro, Combo, EHF, Digipost, email, and Kravia. These record sending, not confirmed receipt by the recipient. Missing send evidence is unknown. For a period breakdown, read all pages and count each invoice once per channel, keeping Combo separate. An invoice sent through more than one channel can appear in several channel counts, so those counts may overlap. Raw delivery log messages and provider identifiers are omitted. Accounting summaries are snapshots, so they do not establish a live bank balance. Balances are the booked amounts from accounting. A bank statement amount, when shown, is dated; a missing statement or amount does not mean zero. If budget figures cover a different period from the costs, the assistant should make that clear before comparing them.

Review an individual invoice before approving or rejecting it. The assistant shows the proposed decision and waits for confirmation; asking for a financial summary alone makes no changes. Only invoices in the company’s approval queue can be approved or rejected, identified by their accounting (Tripletex) invoice id. If a company’s approval queue has not been synchronized from accounting yet, its backlog is reported as unknown, not as zero.

Amounts in a third-party (tax) information job must be zero or more, and period rows use month numbers 1 to 12; anything else is refused before anything is saved.

Third-party (tax) information letters are sent with DigiPost once per job. For a job that is not completed, every owner in the job receives a letter; for a completed job, only the owners of the sections you select are notified.

Documents and files

Find records by topic or date, browse a folder, and ask for help understanding a selected document.

• “Find the board meeting documents from May.”
• “Which documents mention the ventilation system?”
• “Show the documents attached to this issue.”
• “Summarize this PDF and list the points the board needs to follow up.”
• “Open the original document in Solibo Home.”
• “Give me a download link for this document.”

Search looks through file names, folders and the text of documents, best matches first. Each result says where the words were found, and when they were found in the text it quotes up to two short passages around them, so you can identify the right file before reading it. Asking to summarize a specific document gives permission to extract its supported text. PDF and text extraction can be incomplete. You can download the authorized original of any file type using a temporary direct link, including files that cannot be summarized. The download link opens the original; an authenticated Home document page link is also available as a fallback. PDF and ZIP downloads are delivered as clickable temporary links, rather than files attached inside the chat. If a chat environment cannot fetch a file itself, the download link remains available for you to open directly. Document metadata reads do not download or extract text. Downloading a file does not give permission to extract its text into ChatGPT.

You can also ask to download all company documents as one ZIP, or limit the ZIP to a document category or folder. Export permissions can be stricter than access to individual files. The browser download link expires after ten minutes. ZIP exports are limited to 50 MiB compressed and the tool deadline; an oversized or incomplete export returns an error rather than a partial archive. For larger archives, select a category or folder. Temporary ZIPs are stored privately in the MCP service’s encrypted temporary storage and are eligible for cleanup after one day.

In ChatGPT, you can attach a new file and ask “Save this in the issue’s document folder” or “Include this PDF in the resident newsletter.” In any assistant, a file can also come from a public HTTPS download link, such as an invoice link returned by another connector. Solibo fetches it without sending your Solibo sign-in. A file for an issue, meeting, section or other record is uploaded directly to that record. You can also create a named folder, rename a document, or move it. Check the filename, the site the file comes from, and the destination in the preview before confirming.

You can reuse a file already attached elsewhere in Solibo Home. Document search and folder results identify its original source so a new attachment can reuse the same file. Existing access rules and confirmation requirements still apply.

See the document review walkthrough.

Resident communication and company news

Prepare email newsletters, SMS messages, conversation replies, or homepage posts. You can start with a rough idea and refine the text before saving or sending.

• “Preview an email to residents about the lift service on 20 October, from 09:00 to 12:00. Do not save or send it yet.”
• “Make the message shorter and explain which entrance residents should use.”
• “Show the recipient groups available for this company.”
• “Update the practical information about waste collection.”
• “Show the delivery status of the newsletter we sent.”
• “Create a notification group for each address in Glomboveien and send an SMS to the owners in 2A.”
• “Draft an email to the owners and tenants on the third floor of Glomboveien 2A.”

You can remove one named section tag after reviewing its assignments. The preview names the company, section and tag; confirmation removes only that tag and preserves the others. Protected tags remain subject to backend restrictions. The tool remove_section_tag requires tagName. The former clear_section_tags name remains a callable compatibility alias with the same required name; it does not clear every tag.

Custom notification groups are section tags. Ask for a group, such as one per street address, and the matching sections are tagged with its name in one confirmed step. A message sent to a tag reaches the current owners and section contact persons of the tagged sections at the time it is sent, plus the company’s contact persons, so the group keeps up with ownership changes without maintenance. Tenants and co-habitants are not part of a tag. If you want them included, Solibo Home looks up the current tenants and/or co-habitants of the tagged sections and adds them as individual recipients; their contact details are not shown in the chat, only how many were added and how many have no email address or mobile number. Individual recipients stay as saved and do not change when tenants move in or out.

Individual recipients who are registered in Solibo Home are added by name: the assistant looks them up and targets them by their Solibo Home person or organization id, so no email address or mobile number passes through the chat. Solibo Home uses the person’s current email address or mobile number when the message is sent, and an organization is reached through its employee on the role or its business contact. Anyone who has no current role in the company is left out without an error, and the saved draft tells you which recipients were dropped. Email addresses or mobile numbers typed into the chat are only needed for recipients who are not registered in Solibo Home.

For a one-off selection that you do not want to keep as a group, such as the owners in one entrance or the tenants on the third floor, ask for it directly: the assistant finds the sections by address, entrance, apartment number or H-number, and Solibo Home adds the current owners, tenants and/or co-habitants of those sections as individual recipients by their Solibo Home id. No tag is created, and the preview counts how many were added and how many sections have no resident of the chosen types. Like other individual recipients they stay as saved and do not change when residents move in or out.

A communication preview should show the company, channel, recipients, and exact content. Include attachments in your request if needed. A confirmed homepage news post or practical information entry is published at once, with any resident notifications you chose, unless you ask for an unpublished draft (or, for a news post, a later publication time). Editing a post that is already published keeps its publication time and notifies no one again, unless you ask for residents to be notified again; the preview then names the email, SMS and app groups that receive a new notification. A scheduled post only becomes a draft when you ask for that, and its scheduled notifications are then cancelled. To remove the email or SMS groups of a scheduled post, make it a draft first and schedule it again, because notifications that are already scheduled still go out. Saving, scheduling and sending follow How changes and messages are confirmed; you can stop after reviewing text or after saving a draft. Recent communication history and delivery reports help you check what happened afterwards, subject to the information available.

Before a post goes out with SMS notifications, you can check whether the company has enough SMS credits. SMS credits are managed in Solibo Home on the web, not in the app.

See the resident update walkthrough.

Residents, sections, and practical information

Ask about the information available for your company or a particular home. A section is one unit in the community: a home (an andel in a borettslag, a seksjon in a sameie) or a commercial unit. Parking spaces and storage rooms are listed separately. Board members with the required access can also review residents and ownership relationships. Board members can search for a home across all their board companies at once; residents look homes up one company at a time.

• “Where can I find the practical information about waste collection?”
• “Show the latest news for my company.”
• “Find the home with number H0201 and show its details.”
• “Who are the current residents in section 12?”
• “Which homes changed owners last month, and at what price?”

Answers can include section details, resident names and relationships, company news, or practical information. Ownership changes name the home they concern and, where Solibo Home has it, the recorded sale price; board members see changes in their own companies only. A resident’s access is different from a board member’s: being connected does not give you access to other residents’ private information. Personal contact details and sensitive identifiers are hidden or masked by default. Explicit requests for email or mobile can return those fields through supported tools, subject to Home permissions; sensitive identifiers remain hidden.

Maintenance, parking, storage, and suppliers

Review recurring work and the spaces or suppliers connected to your company.

• “Show our fire safety routines and who is responsible for them.”
• “What is the deadline and recurrence for this maintenance routine?”
• “Which parking spaces are vacant on 1 November?”
• “Show the allocation and vacancy status of storage room B4.”
• “Which suppliers are connected to this company?”
• “Add Storgata 3, 0123 Oslo to the company’s addresses.”

Expect routine details such as responsibility and deadlines, or available space and allocation information. You can follow up on an individual routine, space, or supplier. Where permitted, the assistant can prepare changes such as updating a routine, assigning a parking space to a section, or adding, correcting or removing a company address. Solibo Home refuses to remove an address while a home is registered on it. Review the selection and proposed change before confirming.

Work across several companies

If you sit on more than one board or have access to several companies, ask for a combined view and keep the results grouped by company.

• “List overdue tasks across my companies, with the oldest first.”
• “Which of Solsiden and Granly have invoices awaiting approval?”
• “Compare the available accounting results for these two companies for the first half of the year.”
• “Preview a maintenance newsletter for Solsiden and Granly, using each company’s name.”

Name a selected set or ask about all the companies you can access. See Session shortcuts for switching between one company and several.

Solibo staff can also list board members across the companies they can access, or in the companies they name, for example “Give me the email address of every board chair in my assigned companies.” Contact details are included only when asked for. This board list is not available to board members or residents.

You can also create the same homepage post, practical information, issue, task, conversation or meeting in several companies at once, with each company’s own name filled in. The preview shows the record for every company, and one confirmation creates them all.

• “Create a task to check the fire extinguishers in all my companies, due 1 December.”

A change prepared for several companies covers at most 500 of them; companies still being onboarded are left out of issue, task, meeting and conversation batches, and the preview says so. After confirmation, the records are saved in groups of up to 100 companies, and the result states which groups were saved, refused, not sent, or have an unknown outcome.

Property managers who change the default administrator groups must list every member of all four groups (administration, accounting, collection and ownership): the current group members cannot be read, and anyone not listed is removed. The preview names each group’s members after the change.

Make the answer useful to you

You can ask for a short briefing, a table, a list grouped by company, or more detail on one item. Giving a company, time period, and desired outcome helps:

“For Solsiden Borettslag, list the open issues from September. Show the responsible person and next step for each, and do not make any changes.”

A date covers the whole day in Norwegian time, and a date range includes both its first and last day. An invalid date is reported rather than ignored. Long lists arrive in pages; ask to continue for more.

If a result is incomplete, ask to continue the search or open the record in Solibo Home. If access is denied, the assistant should explain which information or action it could not obtain. Neither situation establishes that there are no matching records.